This action is permanent. Deleting your account removes all your health data, biological age history, insights, and personal information. This cannot be undone.
Delete directly in the app
The fastest way to delete your longevityIQ account is from within the app. Once logged in, follow these steps:
Account section at the bottom of the app. Tap Delete account — shown in orange.Delete permanently to remove your account and all associated health data. Tap Keep my account to cancel.
Data deleted & retained
When your account is deleted, here is exactly what happens to each category of data we hold:
| Data type | What happens | Timeline |
|---|---|---|
| Health & assessment data Biological age scores, HRV, sleep, nutrition inputs |
Permanently deleted | Within 30 days |
| Account & profile data Name, email, profile photo, preferences |
Permanently deleted | Within 30 days |
| Wearable integration tokens Oura, Garmin, Whoop OAuth tokens |
Permanently deleted | Within 30 days |
| Encrypted backup copies Database backups |
Purged from all backups | Within 30 days |
| Anonymised aggregate data e.g. population-level longevity statistics |
Retained anonymised | Within 30 days |
Note: Anonymised data if any cannot be linked back to you in any way.
Can't access the app?
If you're locked out or unable to sign in, submit a deletion request below. We'll verify your identity and process it within 30 days.
Request received
We've logged your deletion request. Check your inbox — we'll email you and confirm the deletion timeline.
Contact support
Email support
Reach our privacy team directly. We respond to all account deletion and data requests within 30 days.
support@perennix.app →Help centre
Browse FAQs and step-by-step guides for managing your account, data exports, and privacy settings.
Visit help centre →